Frequently Asked Questions

All Italgold Refinery offers products and services are offered as a business-to-business transaction only.

Private individuals should contact us for more information.

Where else can I sell Italgold Refinery bullion products?

Italgold bullion products are internationally recognized and accepted by many bullion distributors in major markets. However, markets are variable and you should consult your local distributor for guidance.

Where can I check certificate numbers for Italgold Refinery bullion products?

This is not provided as a general service, except under exceptional circumstances. If you believe yours is such a case please contact us.

Some bars are very ornate while others are very plain, is this correct?

Italgold Refinery bars designed for an international market, where a wide variety of options is appealing, including stamped, carved, and plain bars.

Some bars have serial numbers while others do not. Why?

All Italgold Refinery bars are delivered to the international market branded individual serial numbers. (The respective certificate always bears the same number). However, the numbering was not always mandatory and older Italgold Refinery bars that are still in circulation do not bear a serial number.

How do I contact Italgold Refinery?

On the Contact Us page please select complete the email form. One of our team members will reply as soon as possible.

Can I get a bullion product certificate replacement?

No. Replacement certificates are not issued under any circumstances.

Does Italgold Refinery publish information regarding the date and quantity of specific items produced?

No, unless explicitly stated.

What is the Italgold Refinery procedure to melt and refine old coins, medals and, other scrap metals?

To tell you more about the refining process, please provide the following information in an email:

  • Origin of the material
  • Quantity of material
  • Metal composition
  • Anti-money laundering procedures which have been applied (if any)
  • Whether the material is industrial scrap, old jewelry, extraction material, dore or other.

All transactions, including refining, are subject to strict due diligence procedures, chemical composition analysis, and quantity controls.

All such projects are subject to management approval.

How do you transform scrap material into investment bars?

To tell you more about the refining process, please provide the following information in an email:

  • Origin of the material
  • Quantity of material
  • Metal composition
  • Anti-money laundering procedures which have been applied (if any)
  • Whether the material is industrial scrap, old jewelry, extraction material, dore or other.

All transactions, including refining, are subject to strict due diligence procedures, chemical composition analysis, and quantity controls.

All such projects are subject to management approval.

How do I order semi-finished products?

To learn more about our semi-finished products, please provide the following information in an email:

  • Your company’s activities
  • Product specifications.